1. WHAT'S SO GREAT ABOUT OUR SHIRTS?
Everyone has a different requirement from a shirt. However, we believe that comfort and looking smart right to the end of the day are right at the top of the list. If this meets your requirements then you should definitely give us a try!
2. WHAT FABRIC DO YOU USE?
We use specially selected superfine long staple cotton. Remember, cotton is like wine and qualities vary from year to year so our expert cotton graders ensure only raw cotton that meets our exacting standards is used. This is then spun into yarn and woven exclusively for us.
3. DO YOU HAVE A CHOICE OF SLEEVE LENGTH?
Yes, we offer Regular Sleeve and Extra Long. Want to know more? See the next question.
4. ARE YOUR COLLARS TRADITIONAL OR CUTAWAY?
We have always opted for a semi-cutaway collar because we believe this provides the perfect frame for your tie no matter which kind of tie knot you prefer. It is also very smart when worn without a tie
5. DO YOUR DOUBLE CUFFS FEATURE TWO BUTTON HOLES?
Yes the inside side of the cuff has two positions allowing you to increase or reduce the sleeve length by half an inch. However, did you know that this feature originally had nothing to do with sleeve length? It first came into being when the Victorian gentleman wanted to retain a clean cuff line. After a day walking the smog-filled streets of London, his cuff edge would appear unclean. The extra cuff link position allowed him to roll the cuff forward by half an inch thus moving the smog-created dark line up inside the cuff and the shirt appeared clean enough to wear for the evening meal!
6. WHICH IS BEST FOR ME - CLASSIC FIT OR SLIM FIT?
Whether to go for our classic fit or slim fit shirts is a matter of personal preference. Our advice would be to try our classic fit if you are a heavy build or are used to the traditional generous shirt look. If you are of medium build or have an athletic shape, then you will probably be happier with our slim fit shirts which feature a sharper cut and slightly shorter tails.
7. WHY DO YOU HAVE ROUNDED CUFF CORNERS?
This is another traditional tailoring feature that takes a little longer to stitch but is the sign of a quality shirt. Have you ever noticed that a square edged cuff is one of the first things to fray on a shirt? This is because the corner of your cuff is constantly receiving friction from desks when typing or writing. We simply remove this right angle to provide a smooth line so this friction is not concentrated at just one point. This means your cuff should last longer.
1. WHAT ARE YOUR DELIVERY CHARGES?
Our standard UK delivery is free while next day delivery we charge £25.99. For delivery in EU our shipping charges are £15 and £25 for rest of the world.
2. CAN I ORDER OVER THE TELEPHONE?
Yes you can but please note that most of our offers are on the website only. If you wish to place your order via telephone, please call: 01664 - 485016.
3. I'VE PLACED MY ORDER ONLINE BUT HAVE MADE A MISTAKE. WHAT CAN I DO?
If you have submitted an order online and need to make changes, please call our Customer Support line on: 01664 - 485016. Please note: we aim to dispatch all orders placed before 1pm on the same day so it will be impossible to make changes if your order has already been dispatched.
4. WHAT IS YOUR DELIVERY TIME?
We aim to dispatch all items ordered before 1pm on the same day. 95% of our shirts are delivered next day but this is not guaranteed. If you require next day delivery, please ensure you choose this shipping option at checkout.
5. WHAT IS YOUR RETURNS POLICY?
If your shirt has been worn you can return it to us within 30 days of purchase for an exchange or refund. If your shirt is unworn and still in its original packaging, you can return it to us for up to 90 days for an exchange or refund. Please note that our guarantee is reduced to 7 days for sale items.
6. HOW DO I RETURN AN ITEM?
Please send the item back to us having filled out the returns slip (included with your delivery). If you've lost your returns slip, please simply write your name and contact details on a piece of paper stating the reason for the return and whether you would like an exchange or refund and we will do the rest. However, please note that you are responsible for ensuring the returned item reaches us and in good condition so we suggest taking out insurance on the item in case of damage in transit.
7. HOW LONG DO REFUNDS TAKE?
Once we've received the item your refund will be back on your card within seven working days.
8. I LIVE OUTSIDE THE EU. DO YOU OFFER EX-VAT ORDERS?
No, we have a policy of a single price for all orders, regardless of destination.
9. Do you deliver to Republic of ireland ?
Unfortunately we don't deliver to Republic of Ireland.
10. Can we track our orders?
We use Royal Mail for delivery. Tracking is only available for UK despatches.
1. HOW CAN I PAY
We accept Visa, Mastercard, Maestro cards and Paypal.
2. WHAT IF I PAID BUT DID NOT RECEIVE AN EMAIL CONFIRMING THIS?
Mail us at email@example.com
3. CAN I PLACE AN ORDER FOR LARGE QUANTITIES AS PART OF A CORPORATE ORDER?
Mail us your requirement at firstname.lastname@example.org and we’ll get back to you.
4. HOW DO YOU PREVENT CARD FRAUD?
Online payments are strictly monitored by our systems to prevent card fraud.
5. CAN I PAY BY CREDIT CARD?
We accept Visa, Mastercard, Maestro credit cards.
6. CAN I PAY BY DEBIT CARD?
We accept Visa, Mastercard and Maestro debit cards.
7. CAN I PAY WITH A SAVED CREDIT/DEBIT CARD?
This option is currently unavailable.
8. I TYPED AN INCORRECT CARD NUMBER. HOW DO I CORRECT IT?
If your card number has been entered incorrectly, your order will be aborted.
9. ARE ONLINE PAYMENTS SECURE?
Online payments are strictly monitored to keep them secure. If our system suspects that a payment might not have been authorised by the owner of the card, the transaction will be kept on hold until we receive further verification to authenticate the transaction.
10. CAN I PAY USING MY AMEX CARD?
Amex cards are currently not accepted.