1. WHAT'S SO GREAT ABOUT OUR SHIRTS?
Everyone has a different requirement from a shirt.
However, we believe that comfort and looking smart right
to the end of the day are right at the top of the list. If
this meets your requirements then you should definitely
give us a try!
2. WHAT FABRIC DO YOU USE?
We use specially selected superfine long staple cotton.
Remember, cotton is like wine and qualities vary from year
to year so our expert cotton graders ensure only raw
cotton that meets our exacting standards is used. This is
then spun into yarn and woven exclusively for us.
3. DO YOU HAVE A CHOICE OF SLEEVE LENGTH?
Yes, we offer Regular Sleeve and Extra Long. Want to know
more? See the next question.
4. ARE YOUR COLLARS TRADITIONAL OR CUTAWAY?
We have always opted for a semi-cutaway collar because we
believe this provides the perfect frame for your tie no
matter which kind of tie knot you prefer. It is also very
smart when worn without a tie
5. DO YOUR DOUBLE CUFFS FEATURE TWO BUTTON HOLES?
Yes the inside side of the cuff has two positions allowing
you to increase or reduce the sleeve length by half an
inch. However, did you know that this feature originally
had nothing to do with sleeve length? It first came into
being when the Victorian gentleman wanted to retain a
clean cuff line. After a day walking the smog-filled
streets of London, his cuff edge would appear unclean. The
extra cuff link position allowed him to roll the cuff
forward by half an inch thus moving the smog-created dark
line up inside the cuff and the shirt appeared clean
enough to wear for the evening meal!
6. WHICH IS BEST FOR ME - CLASSIC FIT OR SLIM FIT?
Whether to go for our classic fit or slim fit shirts is a
matter of personal preference. Our advice would be to try
our classic fit if you are a heavy build or are used to
the traditional generous shirt look. If you are of medium
build or have an athletic shape, then you will probably be
happier with our slim fit shirts which feature a sharper
cut and slightly shorter tails.
7. WHY DO YOU HAVE ROUNDED CUFF CORNERS?
This is another traditional tailoring feature that takes a
little longer to stitch but is the sign of a quality
shirt. Have you ever noticed that a square edged cuff is
one of the first things to fray on a shirt? This is
because the corner of your cuff is constantly receiving
friction from desks when typing or writing. We simply
remove this right angle to provide a smooth line so this
friction is not concentrated at just one point. This means
your cuff should last longer.
1. WHAT ARE YOUR DELIVERY CHARGES?
Our standard UK delivery is free while next day delivery we charge £25.99. For delivery in EU our shipping charges are £15 and £25 for rest of the world.
2. CAN I ORDER OVER THE TELEPHONE?
Yes you can but please note that most of our offers are on
the website only. If you wish to place your order via
telephone, please call: 01664 - 485016.
3. I'VE PLACED MY ORDER ONLINE BUT HAVE MADE A MISTAKE. WHAT
CAN I DO?
If you have submitted an order online and need to make
changes, please call our Customer Support line on: 01664 -
485016. Please note: we aim to dispatch all orders placed
before 1pm on the same day so it will be impossible to
make changes if your order has already been dispatched.
4. WHAT IS YOUR DELIVERY TIME?
We aim to dispatch all items ordered before 1pm on the
same day. 95% of our shirts are delivered next day but
this is not guaranteed. If you require next day delivery,
please ensure you choose this shipping option at checkout.
5. WHAT IS YOUR RETURNS POLICY?
If your shirt has been worn you can return it to us within
30 days of purchase for an exchange or refund. If your
shirt is unworn and still in its original packaging, you
can return it to us for up to 90 days for an exchange or
refund. Please note that our guarantee is reduced to 7
days for sale items.
6. HOW DO I RETURN AN ITEM?
Please send the item back to us having filled out the
returns slip (included with your delivery). If you've lost
your returns slip, please simply write your name and
contact details on a piece of paper stating the reason for
the return and whether you would like an exchange or
refund and we will do the rest. However, please note that
you are responsible for ensuring the returned item reaches
us and in good condition so we suggest taking out
insurance on the item in case of damage in transit.
7. HOW LONG DO REFUNDS TAKE?
Once we've received the item your refund will be back on
your card within seven working days.
8. I LIVE OUTSIDE THE EU. DO YOU OFFER EX-VAT ORDERS?
No, we have a policy of a single price for all orders,
regardless of destination.
9. Do you deliver to Republic of ireland ?
Unfortunately we don't deliver to Republic of Ireland.
10. Can we track our orders?
We use Royal Mail for delivery. Tracking is only available
for UK despatches.
1. HOW CAN I PAY
We accept Visa, Mastercard, Maestro cards and Paypal.
2. WHAT IF I PAID BUT DID NOT RECEIVE AN EMAIL CONFIRMING
THIS?
Mail us at" "
contact@thinredline.com
3. CAN I PLACE AN ORDER FOR LARGE QUANTITIES AS PART OF A
CORPORATE ORDER?
Mail us your requirement at" "
contact@thinredline.com
" "
and we’ll get back to you.
4. HOW DO YOU PREVENT CARD FRAUD?
Online payments are strictly monitored by our systems to
prevent card fraud.
5. CAN I PAY BY CREDIT CARD?
We accept Visa, Mastercard, Maestro credit cards.
6. CAN I PAY BY DEBIT CARD?
We accept Visa, Mastercard and Maestro debit cards.
7. CAN I PAY WITH A SAVED CREDIT/DEBIT CARD?
This option is currently unavailable.
8. I TYPED AN INCORRECT CARD NUMBER. HOW DO I CORRECT IT?
If your card number has been entered incorrectly, your
order will be aborted.
9. ARE ONLINE PAYMENTS SECURE?
Online payments are strictly monitored to keep them
secure. If our system suspects that a payment might not
have been authorised by the owner of the card, the
transaction will be kept on hold until we receive further
verification to authenticate the transaction.
10. CAN I PAY USING MY AMEX CARD?
Amex cards are currently not accepted.