Shipping and Returns
1. WHAT ARE YOUR DELIVERY CHARGES?
We charge as little as possible for delivery. UK orders have a standard flat-rate of £6.99 per order (£12.99 for next day delivery). The EU States are £12.99 and the Rest of the World is £ 14.99 per order. These are flat rates so the rate remains the same no matter the number of pieces ordered.
2. CAN I ORDER OVER THE TELEPHONE?
Yes you can but please note that most of our offers are on the website only. If you wish to place your order via telephone, please call: 01664 - 485016.
3. I'VE PLACED MY ORDER ONLINE BUT HAVE MADE A MISTAKE. WHAT CAN I DO?
If you have submitted an order online and need to make changes, please call our Customer Support line on: 01664 - 485016. Please note: we aim to dispatch all orders placed before 1pm on the same day so it will be impossible to make changes if your order has already been dispatched.
4. WHAT IS YOUR DELIVERY TIME?
We aim to dispatch all items ordered before 1pm on the same day. 95% of our shirts are delivered next day but this is not guaranteed. If you require next day delivery, please ensure you choose this shipping option at checkout.
5. WHAT IS YOUR RETURNS POLICY?
If your shirt has been worn you can return it to us within 30 days of purchase for an exchange or refund. If your shirt is unworn and still in its original packaging, you can return it to us for up to 90 days for an exchange or refund. Please note that our guarantee is reduced to 7 days for sale items.
6. HOW DO I RETURN AN ITEM?
Please send the item back to us having filled out the returns slip (included with your delivery). If you've lost your returns slip, please simply write your name and contact details on a piece of paper stating the reason for the return and whether you would like an exchange or refund and we will do the rest. However, please note that you are responsible for ensuring the returned item reaches us and in good condition so we suggest taking out insurance on the item in case of damage in transit.
7. HOW LONG DO REFUNDS TAKE?
Once we've received the item your refund will be back on your card within seven working days.
8. I LIVE OUTSIDE THE EU. DO YOU OFFER EX-VAT ORDERS?
No, we have a policy of a single price for all orders, regardless of destination.